Shipping & Returns
Postage & Shipping Information
For postage costs, you can choose between First and Second Class Signed For (Royal Mail). To be eligible for free postage, your order (pre-postage) must be a minimum of £30.00.Free postage is only eligible for UK deliveries only. We aim to post your order within 24 hours (subject to Post Office operating hours and Bank Holidays). For international posting enquiries, please contact us at mailto:firstname.lastname@example.org to discuss.
Royal Mail 1st Class Signed For — £4.45
Royal Mail 2nd Class Signed For — £3.95
For the month of February, we are are trialing a flat rate postage cost of £2.00 for tracked 2nd class in the UK. This comes about after trialing free postage (non tracked) and we feel tracked is more appropriate to give customers more accurate information on the whereabouts of their parcels.
Returning an Item
Please check your items on delivery. If you wish to return an item, please contact us at mailto:email@example.com
You have 7 days, from receipt of goods, to notify us and you must return goods at your own cost within 14 days of receiving the item. You must return items unused, in a saleable condition and in the original packaging that you received them with (with any labels still attached). We recommend using a ‘signed for’ delivery method and obtaining proof of postage. We cannot be liable for any missing post.
For damaged/faulty items, you must contact us at mailto:firstname.lastname@example.org within 48 hours of receipt of the item/s and you must return goods at your own cost within 14 days of receiving the item.
Where to Send your Returns
PO Box 885