Contact Us

 
Name *
Name

Shipping & Returns

Postage & Shipping Information

For postage costs, you can choose between First and Second Class Signed For (Royal Mail). To be eligible for free postage, your order (pre-postage) must be a minimum of £30.00.Free postage is only eligible for UK deliveries only. We aim to post your order within 24 hours (subject to Post Office operating hours and Bank Holidays). For international posting enquiries, please contact us at mailto:hello@jangowears.com to discuss. 

Royal Mail 1st Class Signed For — £4.45
Royal Mail 2nd Class Signed For — £3.95

  • For the month of February, we are are trialing a flat rate postage cost of £2.00 for tracked 2nd class in the UK. This comes about after trialing free postage (non tracked) and we feel tracked is more appropriate to give customers more accurate information on the whereabouts of their parcels.


Returning an Item

Please check your items on delivery.  If you wish to return an item, please contact us at mailto:hello@jangowears.com

You have 7 days, from receipt of goods, to notify us and you must return goods at your own cost within 14 days of receiving the item. You must return items unused, in a saleable condition and in the original packaging that you received them with (with any labels still attached). We recommend using a ‘signed for’ delivery method and obtaining proof of postage. We cannot be liable for any missing post.

For damaged/faulty items, you must contact us at mailto:hello@jangowears.com within 48 hours of receipt of the item/s and you must return goods at your own cost within 14 days of receiving the item.


Where to Send your Returns

Jango Wears
PO Box 885
North Shields
NE29 1GE


Terms of Service


TERMS AND CONDITIONS:

1. About us:

The term ‘Jango Wears’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is PO Box 885, North Shields, NE29 1GE. The term ‘you’ refers to the user or viewer of our website. 

2. Accessing our site and acceptance of terms:

You must not use any images/content/information contained on our website (Jango Wears). If you are aware of any of our content being used, please email us at hello@jangowears.com

We recommend that you periodically read and check these terms and conditions. Jango Wears reserves the right to change the Terms and Conditions at any time. Any changes made to these Terms and Conditions will be posted on our Site. By a persons continued use of the Site, this confirms the persons acceptance of these changes. If you do not agree to these terms and conditions, please do not carry on using the site. 

We will not be liable for any issues that impact your ability to u se this site. There may be times that the site is unavailable for a certain amount of time. We shall endeavour to give appropriate information regarding any periods in which the site is unavailable. 

You currently do not need to register with Jango Wears in order to be able to purchase products, however, if this changes and the possibility of registering with Jango Wears becomes possible, you may be given a username and password. We ask you to treat these pieces of information as confidential and do not give out to third parties. We reserve the right to disable any username/ password given by us, if at any time we feel you have failed to imply with the terms and conditions. 

3. Purchases/items

Payments can be made using a credit or debit card through our online payment facility. We do not store credit/debit card details.

Once an order is placed and paid through the checkout procedure, we will send you a receipt of your purchases. The total amount of your order will be shown at the payment stage. Any postage costs will be added automatically after you chose your preferred delivery method.

We will endeavour to post any orders that are placed before 2pm that same day. Items ordered after 2pm will be posted either that same day or the next available day (subject to postal working hours and bank holidays). 

To ensure that your order is placed, you must go fully through the payment procedure. We cannot ‘hold’ items. If an item changes to ‘out of stock’, please contact us and we shall contact our supplies to gain further information on supply and delivery. 

Once you have received your email confirmation, we advise you to check the details of this document to ensure all details are correct. If there are any issues, we advise that you contact us immediately with information. This is vital as we strive to post items out as soon as possible. 

If you feel the you may have made an error in your order, please contact us through email and we shall try to resolve any issues. If you have made an error on your delivery address, we advise you to contact us immediately to inform us of the error (we advise within the first hour of the purchase being made as we aim to post items asap). We cannot be responsible for any errors made in the address input stage. Please find further information on our ‘Shipping & Returns’ page.

If you require items to be posed outside of the UK, we ask that you contact us via email at hello@jangowears.com - we will then advise you of the potential postage costs. We cannot be liable for any import duties and taxes when it comes to posting outside of the UK. We advise checking with your local customs office for information. 

We can also not be liable for the appropriateness of the products purchased on our site. This includes whether or not the products are appropriate for use in other countries. You must comply with all applicable laws and regulations of the country in which the products are destined for. We cannot be liable for any breach of these laws. 

We have the right to refuse to process a transaction for any reason at our sole discretion. We will not be liable to you or any third party for issues resulting in the transaction being stopped.

Please be aware that supervision is needed with products sold on Jango Wears. Some products may have small parts, this can include (but not limited to) packaging materials (plastic bags, tags etc). 

All items are booked in when received by Jango Wears, however this does not make us liable for any injuries, accidents and/or damages. We will not be held accountable for any misuse of items purchased from Jango Wears. We ask that if you require further information, that you refer to the manufacturer of the product. 

If you require further information regarding a product, please contact us through email hello@jangowears.com, if we are unable to answer your questions, we will contact the manufacturer of the products for further details. 

We may run promotional discount codes from time to time. When an offer is displayed, it will be displayed and/or advertised appropriately. Discounts and offers cannot be used in conjunction with one another. Promotional codes and offers will be used as one per customer (unless otherwise agreed) and excludes delivery charges. All offers and discount codes are subject to terms and conditions. Some offers and discount codes may require a minimum spending amount.

Please be aware than when you purchase through Jango Wear, you are entering a contract which is bound by these terms and conditions. These terms and conditions are the foundation and these shall prevail over other aspects of the website (including, but not limited to, emails). 

In the event that you order an item and it is no longer available, you will be contacted via email to choose either a full refund, product(s) to the same value or the option of attempting to gain the item requested from the manufacturer. 

4. Contact

We can currently be contacted through our email address. We endeavour to respond to emails within 24-48 hours of receipt. 

We do not currently have a contact number, however, once a phone line has been established, we shall ensure that any costs to you will be outlined clearly on our ‘Contact Us’ page. 

5. Usage

You agree that you are of 18 years or over and have the legal capacity to use this site. If you suspect ay form of credit or debit card fraud, we advise that you contact you bank/card issuer immediately. 

You must not misuse this site by introducing any form of virus. You must not attempt to gain any unauthorised access to any aspect of the Jango Wears site, including any information that may be stored. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack. In doing so, you would commit a criminal offence under the Computer Misuse Act 1990. Any breach will be notified to the relevant law enforcement authority and we will work together with sad authority in order to assist them identifying you. We will not be liable for any loss or damages caused by such an attack (including, but not limited to, computer equipment an software).

You must not use any images/content/information contained on our website (Jango Wears). If you are aware of any of our content being used, please email us at hello@jangowears.com 

You are more than welcome to link Jango Wears website, providing that you do in a way that is both fair and legal. You should not use this website to cause damage or take advantage of the Jango Wears reputation. If you wish to use any part of our website, we ask that you contact us first to discuss your query. 

6. Miscellaneous

We are given the information about the products from the supplies of these products. We are not in control of the information originally provided for these products, however we include as much information about the products as possible. 

We are not responsible for the quality of the products, however as mentioned, we do not change or modify the products themselves.

If we find that there has been an error (including, but not limiting to typos and misprints), we reserve the right to amend orders. We will ensure that we contact you via mail to advise of these changes. 

These Terms and Conditions and the Privacy Policy noted below also relate to Jango Wears products being sold by Jango Wears staff at events and stalls. 

Jango Wears will not be held liable for any losses, expenses or damages (of any sort) resulting from acts, errors, omissions, breaches, negligence, fraudulent intent, misleading (or untrue) statements, breaches of contracts, wilful misconduct and any other detrimental acts of any independent supplies of products (including all staff members) that supply through Jango Wears.

With the above information, this describes that Jango Wears will be under no liability at all in the event that you or the intended user of a product suffers a personal injury, illness or death as a result of any act or omission of the supplier of the products. It also defines that Jango Wears will be under no liability for any complaints you have regarding products sold through Jango Wears and that these must be taken up with the manufacturers of the products. 

This agreement and these Terms and Conditions will be governed by English law. Any disputes will be dealt with exclusively by the English courts.

In the event that any provision of these Terms and Conditions is found by a court or administrative body to be unenforceable, that provision shall not be a part of these Terms and the remaining provisions shall continue to apply. 

Nothing under the Terms and Conditions shall give rights to any person who is not a party to it (whether under the Contracts (Rights of Third Parties) Act 1999) or otherwise. 


Privacy Policy

24th May 2018 (UPDATE DUE TO GDPR)

24th May 2018 (UPDATE DUE TO GDPR)

We at Jango Wears take privacy of your information very seriously. This Privacy Notice is written in order to inform you about what information we may collect through our website www.jangowears.com.

Please read through the information, and if you have any queries, please feel free to contact us via email: hello@jangowears.com

When you place an order via our website, we may collect personal information (name, address, phone number, delivery address and details of the item you have ordered). 

We collect the above information in order to do the following:

  • To make sure that the items that you have ordered, will be processed and delivered in a smooth transaction.
  • To understand which products have been selling and which items have been viewed. This is to help us recognise which items we should be looking to restock.

We would never release your information to any third party for the purpose of marketing or communications without your prior consent. You can contact us at any time to ask for the current details that we have for you - and at any point you can ask for these details to be amended or deleted. 

We currently only have customers contact information for us of correspondents regarding orders. For example, placing an order/confirmation, confirmation of delivery/delivery update, contacting for out of stock items etc or for any other queries a customer may have. 

We may in the future look to send customers an email on the basis of information on deals, products, releases, business information updates etc, however as it currently stands, we do not use email correspondents for this purpose. This may change in the future, however in order to comply with new guidelines, these emails will be in an opt in/opt out capacity. 

We do not store your credit card numbers at any time. Purchases via our site are made securely, hence why each time a customer makes a purchase, the information is required to be input at each checkout. 

We do our best to protect your data, however the transmission of information via the internet is not completely secure - any transmission is at your own risk. We choose our web based payment options based on their security levels. 

Once we receive your information, we use our own strict guidelines and procedures to try and prevent any unauthorised access.

You can also contact us via post at:

Jango Wears

PO Box 885

North Shields

NE29 1GE


This privacy policy sets out how Jango Wears uses and protects any information that you give Jango Wears when you use this website. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.

Jango Wears is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

Jango Wears may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10th February 2017.

We may collect the following information:

• name and address 

• contact information including email address
 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.